The cashier's check that they have in their possesion. She proceeds to tell me that a letter was mailed to me on November 5th requesting that I send them a fax of the front and the back of my cashier's check. Called them back this morning and got the same answer again.Ĭalled them back this afternoon and amazingly I got to speak with a manager who stated that all payments that are sent to their other address get forwarded to the payment processing location.which means one of the managers I spoke with is wrong and means that you should have had my payment weeks ago. Called the back on Monday (11/12) and "No Manager was available to speak with", got the same answer when I called back on Tuesday (11/13) and Wednesday (11/14).
Kept an eye on my account and continued to see that the payment had not posted.Ībout my 6th call back on October 29th they finally allowed me to speak with a Manager, he proceeded to tell me that my cashier's check was sent to the wrong address and they would have to put a request in to get the check from the location it was sent to and the process would take 7-10 days.įast forward, still no payment posted to my account. Went to their website and pulled the mailing address off their website (the only address listed on their site by the way).
I mailed a cashier's check to them on October 9th to payoff my account, check was for a little over $2,300 with the intention of closing the account as soon as the payment posted. You're not the only one who is having issues with them.
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